USE CASE · AIRPORTS

Reduce operational load and grow non-aeronautical revenue.

A multilingual virtual concierge that guides passengers through the terminal and monetizes dwell time between gates.

Terminal aeroportuaria moderna
USE CASES

The unaddressed opportunity

Airports host millions of passengers with high stress, tight timelines, and multilingual needs. Duty-free, F&B, and services remain fragmented across signage. Passengers do not know what is available past security, and the airport does not know what they wanted to buy.

Expected outcomes
  • Multilingual passenger support twenty-four seven.
  • Direct routing to gates, lounges, and services.
  • Lift non-aeronautical revenue via contextual F&B and retail nudges.
VISITOR QUESTIONS

Airports

A multilingual virtual concierge that guides passengers through the terminal and monetizes dwell time between gates.

Where can I buy an international power adapter before boarding?

Purchase

How long is the walk from this point to Gate B12?

Navigation

My connecting flight is delayed, where do I confirm my luggage was checked through?

Support & Incidents
THE VISUAL TRINITY

Visitor interface and operator control center, fully white label.

A single agentic platform delivered through three surfaces: the branded visitor web-app, the operational analytics view, and the spatial intelligence heatmap.

M
Marc · Demo International Airport
Virtual concierge, Demo Airport
Hi, my connecting flight is delayed and I need to board the next one at Gate B12. How long will it take me to walk there from here?
M
Hello. At a steady walking pace it will take you approximately 8 minutes to reach Gate B12 from your current location. Rest assured, the boarding lounge has only just started the process. Would you like me to trace the fastest route avoiding the high density corridors?
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Real-time operations dashboard
Live · updated every 30s
Active visitors
12,438
+8.4% vs yesterday
Agent interactions
3,721
+21.7% weekly
Attributed revenue
$184.2k
+14.3% MoM
Automation rate
82%
Repetitive queries handled
Traffic growth · last 7 days
VisitorsInteractions
MTWTFSS
Transactional volume by category
Retail
84%
F&B
62%
Services
41%
STAKEHOLDER IMPACT MATRIX

Value delivered across the three institutional stakeholders.

For the Visitor

A multilingual concierge that resolves gate timing, luggage, retail, and lounge questions in the passenger's own language, at any hour.

For the Venue Operator

A live map of passenger flow, service demand, and bottlenecks across the terminal, feeding operations, security, and commercial teams with a single source of truth.

For the Service Provider / Brand

Contextual promotion of duty-free, F&B, and services at the exact dwell moment where passengers are open to buy, with attributed conversion data.

CONTACT

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